Privacy Policy

1. Introduction

Vandor Food Consulting (Pty) Ltd (“Vandor Consulting”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect and share your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and all applicable South African privacy legislation.

By using our website (www.vandorfoodconsulting.com), contacting us, or engaging our consulting services, you consent to the collection and use of your personal information as described in this Policy.

2. Who We Are

Responsible Party

• Company name: Vandor Food Consulting (Pty) Ltd
• Registration number: 2025/749113/07
• Physical address: Johannesburg, Gauteng, South Africa
• Email: info@vandorfoodconsulting.com
• Website: www.vandorfoodconsulting.com
• Telephone: +27 71 227 7967

Information Officer

• Name: Dr. Vanessa Green, PhD, MBA
• Title: Founder and Director
• Email: info@vandorfoodconsulting.com
• Telephone: +27 71 227 7967

3. Personal Information We Collect

We collect personal information that you voluntarily provide to us, including:

3.1 Information You Provide Directly

• Full name and title
• Email address
• Telephone number
• Company name and job title
• Messages and enquiries submitted via our contact form
• Business information shared in the context of consulting engagements

3.2 Information Collected Automatically

• IP address and browser type when you visit our website
• Pages visited and time spent on the website (via analytics)
• Device information and operating system

4. Why We Collect Your Information

We collect and process your personal information for the following lawful purposes:

• To respond to your enquiries and contact form submissions
• To provide food safety, quality, strategy and sustainability consulting services to you or your organisation
• To send relevant communications, updates and information about our services (only with your consent)
• To fulfil our contractual and legal obligations
• To improve our website and services
• To comply with applicable laws and regulations

5. How We Store and Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse or alteration.

• Information is stored on secure, password-protected systems
• Access to personal information is restricted to authorised persons only
• We use industry-standard encryption for data transmission
• We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law (generally no longer than 5 years for business records)
• Upon expiry of the retention period, personal information is securely deleted or destroyed

6. Sharing of Personal Information

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party service providers who assist us in operating our business (e.g. email platforms, website hosting), subject to appropriate confidentiality obligations
• Legal requirements: Where required to comply with applicable law, court order or regulatory requirement
• Business transfers: In the event of a merger, acquisition or sale of assets, with appropriate data protection obligations
• With your consent: Where you have expressly consented to sharing

7. Your Rights as a Data Subject

In terms of POPIA, you have the following rights regarding your personal information:

• Right to access: Request access to the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete personal information
• Right to deletion: Request deletion of your personal information in certain circumstances
• Right to object: Object to the processing of your personal information
• Right to withdraw consent: Withdraw your consent to processing at any time, without affecting the lawfulness of processing prior to withdrawal
• Right to complain: Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact our Information Officer at info@vandorfoodconsulting.com.

8. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device.

• You may disable cookies through your browser settings at any time
• Disabling cookies may affect the functionality of certain website features
• We use analytics to understand how visitors use our website — this data is aggregated and does not identify individual users

9. Cross-Border Transfers

We primarily process your personal information within South Africa. Where personal information is transferred outside South Africa, we ensure that the recipient country or organisation offers an adequate level of protection equivalent to POPIA, or we obtain your express consent for the transfer.

10. Marketing Communications

We will only send you marketing or promotional communications with your prior consent. You may opt out of receiving such communications at any time by contacting us at info@vandorfoodconsulting.com or clicking the unsubscribe link in any email we send you.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology. We will notify you of material changes by posting the updated Policy on our website with a new effective date. We encourage you to review this Policy periodically.

13. How to Contact Us

For any questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact our Information Officer:

• Email: info@vandorfoodconsulting.com
• Telephone: +27 71 227 7967
• Website: www.vandorfoodconsulting.com
• Post: Vandor Food Consulting (Pty) Ltd, Johannesburg, Gauteng, South Africa

14. Information Regulator

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: www.inforeg.org.za
• Email: inforeg@justice.gov.za
• Telephone: +27 10 023 5200
• Physical: JD House, 27 Stiemens Street, Braamfontein, Johannesburg